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Honseng Gifts
Home / FAQs

FAQs

FAQs

Frequently Asked Question

Below are frequently asked questions, you may find the answer for yourself.

If you do not find an answer to your question, please contact us from our Contact Us page or email us.

How can you help?

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What is a return policy?

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What payment methods do you accept?

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Do you sell gift cards?

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FAQ

How to Order?

Import from China, it can't be more easy even you are not company and have no import license, we can deliver the productions to your hand by DHL/UPS/FedEx or by air, it is so easy like following steps.
---  The process starts when you first contact us by e-mail. Whether you have an existing products you want to duplicate, or are creating a new design with your logo, you'll find our designers personally attentive, resourceful and creative.
---  Send us what you have (Preferred Formats: Adobe Illustrator Adobe Photoshop Corel Draw ), Based on your individual requirements, we can make helpful suggestions - even brainstorm with you to help find the right design and the best type of products to meet your objectives. We can help you select suitable material, size, colors and finishes.
--- If you do not have a design, our art department can create one for you. If you are up against a tight deadline, just ask. You might be surprised how quickly we can move things along for you. Whether you have a complicated order or a simple one, our specialists will follow through on the details to make sure your order is right and right on time.
---  Prices are based on order quantity and product size. We guarantee that your purchase will be the lowest price and the best quality. As order quantity increases the unit price decreases for all products. We accept PayPal, Bank Wire payment or Alibaba Pay. Please contact us for a price quote.

What is the minimum order quantity (MOQ)?

MOQ depends on material and process.
In general speaking, a MOQ of 500pcs per order.

Do you accept small order?

Any order quantity is welcome. But some type of products are high cost that not suitable small order.

What guarantee do we have since advance payment is required?

We do not aim our job only in production but also in building strong and long term relationship with our customers. Our success based on customer satisfaction. Further, each order has a SOP (Standard Operation Procedure) to follow. Production is only proceeded after all details have been confirmed. We do 100% inspected before shipment, and take responsibility for default goes beyond acceptance.

What is your production lead time?

Production lead time depends on production process and order quantity, normally the sample lead time is 7days, mass production lead time is 7-15 days.

If stock, will shipped soon.

What's different between silkscreen and offset printing?

It is different printing technique and mainly differ in color presentation. Silkscreen often used for simple design with less and solid colors while offset printing is suitable for complex artwork and tonal colors. E.g: more like a photo effect looking.

What is CMYK in the offset printing?

CMYK each letter represents the color that used in offset printing Cyan, Magenta, Yellow, Black.

Why can't stainless steel be plated?

Stainless steel has a coating on it to prevent rusty, therefore no plating is needed. We usually do plating on products that made of brass, copper, iron, zinc alloy and pewter.

Why can't we use stainless steel for stamping?

Stainless steel as well as iron are high density materials.
Stamping on high density materials, the mold will be easily damaged and result in high product default rate, therefore it is not recommended.

Why does stamping need metal borders?

With stamping process, is metal border necessary?
The fundamental of stamping technique is to create borders, and shape up the pattern on metal plate.
Further, the metal borders separate each zone and enable the product to be filled with different colors.

What are the differences between Synthetic, Soft, and Hard Enamel?

The major differences between these three coloring materials will be in terms of production techniques and color rendering.
Synthetic Enamel is probably the best material to render bright and shiny for colors in a reasonable cost. Colors are leveled evenly to the metal boarders and totally flat on the product surface.
Hard Enamel differs from Soft and Synthetic Enamel. It is natural mineral substance and melted during heating process. It is not as bright and shiny as Soft and Synthetic Enamel, but the color lasts for hundreds of years without destroying on purpose.
Soft Enamel, in general speaking, it is cheaper in cost compare to Synthetic and Hard Enamel. It has a similar color render to Synthetic Enamel but color zones recess and lower than metal boarders. Metal boarders are easy to define.

Do you accept credit balance with customers?

Sorry, we do not accept credit balance at this moment, we accept PayPal or you can tansfer the money directory to our bank account.

How to get a quotation?
We need some time for calculation. As a result, we can't provide any price reference via phone. Information required for quotation differs among the different types of items.
The major as follow:
a. Artwork or draft layout.
b. Which process and product type?
c. Material and Size.
d. Logo color.
e. Order quantity.
*If don't have enough information right now, just give us your idea or draft artwork together with your expected order quantity and budget. We may help you to choose the most suitable solutions.
Want to get free samples?

Sure you can. Please send your request via email, but you will pay the shipping cost for it.

Honseng Gifts

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About Information

Honglantu Science Park, Nancheng, Dongguan 523079, Guangdong, China

(+86) 81162276

info@honseng.biz

https://honseng.biz

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