Frequently Asked Questions

Shipping rates depend on package weight, dimensions, and the destination country. We provide an exact shipping estimate once your order details and delivery address are confirmed.

We provide accurate commercial invoices and custom declarations to support hassle-free customs clearance. Import duties, taxes, and VAT are the buyer’s responsibility according to local customs regulations.

All shipments are covered by transit insurance. In the rare event of loss or damage during transit, please contact us within 48 hours of delivery with photo or video evidence so we can file an immediate insurance claim and arrange a replacement.

Address updates are free before your order ships. Once the package is picked up by the courier, address changes may incur carrier fees and depend on local delivery policy.

Need your order split and delivered to multiple locations? Just let us know in advance. We offer multi-address fulfillment and split shipment services (additional handling and shipping fees may apply).

Generally, lapel pins range from 25mm to 50mm, with a thickness of 1.2mm–2.0mm; challenge coins typically range from 38mm to 50mm, with a heavy-duty thickness of 3mm–4mm; keychains generally measure between 40mm and 60mm.

However, the actual custom sizes can be based on your design.

Free design changes are available before artwork proof approval. However, no modifications can be made once the proof is approved and mold-making or production has begun. Otherwise, will cause the extra cost.

There is no limit to the number of colors you can add. However, please be aware that an increase in the number of colors signifies a more complex production process and will result in a higher unit price due to the additional time required.

Import from China, it can't be more easy even you are not company and have no import license, we can deliver the productions to your hand by DHL/UPS/FedEx or by air, it is so easy like following steps.
---  The process starts when you first contact us by e-mail. Whether you have an existing products you want to duplicate, or are creating a new design with your logo, you'll find our designers personally attentive, resourceful and creative.
---  Send us what you have (Preferred Formats: Adobe Illustrator Adobe Photoshop Corel Draw ), Based on your individual requirements, we can make helpful suggestions - even brainstorm with you to help find the right design and the best type of products to meet your objectives. We can help you select suitable material, size, colors and finishes.
--- If you do not have a design, our art department can create one for you. If you are up against a tight deadline, just ask. You might be surprised how quickly we can move things along for you. Whether you have a complicated order or a simple one, our specialists will follow through on the details to make sure your order is right and right on time.
---  Prices are based on order quantity and product size. We guarantee that your purchase will be the lowest price and the best quality. As order quantity increases the unit price decreases for all products. We accept PayPal, Bank Wire payment or Alibaba Pay. Please contact us for a price quote.

MOQ depends on material and process.

Any order quantity is welcome. 

But some type of products are high cost that not suitable small order.
In general speaking, a MOQ of 500pcs per order.

We do not aim our job only in production but also in building strong and long term relationship with our customers. Our success based on customer satisfaction. Further, each order has a SOP (Standard Operation Procedure) to follow. Production is only proceeded after all details have been confirmed. We do 100% inspected before shipment, and take responsibility for default goes beyond acceptance.